Helpful Answers
Before Care Begins

Question 1

How do I get started with home care?

Answer

Contact our team by phone or submit a home care request through the website. We will ask about the location, type of support needed, preferred schedule, health plan, and other relevant details before explaining the available next steps.

Question 2

How quickly can home care begin?

Answer

The timeline depends on service availability, caregiver availability, required documentation, eligibility, and health plan authorization when applicable. Our team can provide more specific guidance after reviewing the individual situation.

Question 3

Who can request home care?

Answer

Individuals, family members, authorized representatives, healthcare professionals, case managers, and referral partners may contact us to ask about available services. The client or authorized representative must participate in and approve decisions regarding care.

Question 4

What information should I have when contacting your team?

Answer

It is helpful to know the client's location, ZIP code, preferred schedule, general support needs, health plan, and best contact information. Do not submit medical records, Social Security numbers, or other sensitive information through a standard website form.

Question 5

What types of home care services do you provide?

Answer

Available services may include personal care assistance, companion care, homemaking support, live-in and overnight care, respite care, dementia support, fall prevention support, post-surgery assistance, and non-medical hospice or palliative support. Service availability may vary by location, schedule, program, and authorization.

Question 6

What is personal care assistance?

Answer

Personal care assistance may include respectful help with bathing, dressing, grooming, mobility, and other daily personal routines based on the individual's needs and approved services.

Question 7

What is companion care?

Answer

Companion care provides social interaction, conversation, encouragement, and everyday support designed to help individuals remain connected and comfortable at home.

Question 8

What does homemaking support include?

Answer

Homemaking support may include light housekeeping, laundry, meal preparation, and assistance with routine household tasks.

Question 9

Do you provide 24/7, live-in, or overnight care?

Answer

These care options may be available depending on the individual's needs, location, caregiver availability, program requirements, and authorization. Contact our team to confirm current availability.

Question 10

Do you provide medical care?

Answer

We provide non-medical home care rather than skilled medical or home health services. Contact our team to confirm which services are available.

Question 11

Which areas do you serve?

Answer

We serve Philadelphia and the surrounding areas, including:

Philadelphia County
Bucks County
Chester County
Montgomery County
Delaware County

Question 12

Are all services available in every county?

Answer

Not necessarily. Service availability may vary based on location, schedule, caregiver availability, health plan participation, and authorization.

Question 13

How can I check availability in my ZIP code?

Answer

Submit the service availability form or contact our team with the ZIP code where care is needed. A team member can review current availability and explain the next steps.

Question 14

Where are your offices located?

Answer

Feasterville Office

826 Bustleton Pike, Suite 104
Feasterville, PA

Colmar Office

2326 N. Broad Street
Colmar, PA

Question 15

Which health plans do you work with?

Answer

Comfort Home Care participates with the following health plans:

AmeriHealth Caritas Pennsylvania
Keystone First
PA Health & Wellness
UPMC Community HealthChoices
UnitedHealthcare

Comfort Home Care is also a member of the Pennsylvania Homecare Association, a professional membership organization.

Question 16

Is home care covered by Medicaid?

Answer

Coverage depends on eligibility, the applicable Medicaid program, health plan participation, approved services, and authorization. Contact our team to discuss the available options and required steps.

Question 17

Does Medicare cover home care services?

Answer

Medicare coverage is subject to specific eligibility and service requirements, and non-medical long-term home care is not automatically covered. Contact our team to discuss whether any Medicare-related options may apply to your situation.

Question 18

How do I verify my coverage?

Answer

Contact our team with the client's health plan and general care needs. We can help explain the process, but final eligibility, coverage, and authorization decisions are made by the applicable health plan or program.

Question 19

Which languages does your team support?

Answer

Multilingual support includes Ukrainian, Russian, Spanish, Korean, Arabic, Bengali, Tajik, Uzbek, and additional languages based on availability.

Question 20

Is language support always available?

Answer

Language availability may depend on location, schedule, caregiver availability, and the specific language requested. Contact our team to discuss current options.

Question 21

What does culturally responsive care mean?

Answer

Culturally responsive care considers language, family roles, traditions, communication preferences, food preferences, routines, and personal values when supporting an individual at home.

Question 22

Can I transfer to Comfort Home Care with my current client?

Answer

You may be able to transfer with your client when the client agrees and all caregiver, service-area, health plan, program, and authorization requirements are met.

Question 23

Does my client have to approve the transfer?

Answer

Yes. The client or authorized representative must choose and consent to the agency transfer. A caregiver cannot transfer a client without the client's involvement and approval.

Question 24

Can I keep working with the same client after transferring?

Answer

The goal is to preserve the trusted caregiver-client relationship when eligibility, enrollment, authorization, and other requirements are successfully completed.

Question 25

How long does the transfer process take?

Answer

The timeline varies based on documentation, caregiver eligibility, client consent, health plan participation, and authorization. Our team can explain the required steps after reviewing the situation.

Question 26

How do I apply to become a caregiver?

Answer

Visit the Careers page and complete the caregiver application form. A team member may contact qualified applicants regarding available opportunities and next steps.

Question 27

What caregiver benefits are available?

Answer

Benefits may include:

Highest Pay Rates
Care Bonus of up to $2,000
Weekly Pay
Health Benefits
Overtime Pay
Paid Vacation
Paid Holidays
Paid Sick Days

All benefits are subject to eligibility, employment status, program terms, and applicable conditions.

Question 28

Are caregiver positions available in every county?

Answer

Openings may vary based on client needs, location, schedule, language requirements, and current staffing needs.

Question 29

Do you hire family caregivers?

Answer

Family caregiver eligibility may depend on the care program, relationship to the client, health plan rules, authorization, and employment requirements. Contact our team to review the specific situation.

Question 30

How long does the transfer process take?

Answer

The timeline varies based on documentation, caregiver eligibility, client consent, health plan participation, and authorization. Our team can explain the required steps after reviewing the situation.

Question 31

Can care schedules change over time?

Answer

Care needs and schedules may change. Any adjustment may depend on client choice, caregiver availability, program requirements, health plan authorization, and service availability.

Question 32

Can family members stay involved in the care process?

Answer

With the client's permission, family members and authorized representatives may participate in communication and care-related discussions.

Question 33

What happens if we have a concern about care?

Answer

Contact Comfort Home Care directly so our team can review the concern and explain the appropriate next steps.

Question 34

Do you hire family caregivers?

Answer

Family caregiver eligibility may depend on the care program, relationship to the client, health plan rules, authorization, and employment requirements. Contact our team to review the specific situation.

Question 35

How long does the transfer process take?

Answer

The timeline varies based on documentation, caregiver eligibility, client consent, health plan participation, and authorization. Our team can explain the required steps after reviewing the situation.

Helpful Answers
Before Care Begins

Understanding Home Care
Should Feel Simple

Getting Started

Care Services

Service Areas

Coverage Options

Multilingual Care

Client Transfer

Caregiver Careers

Family Questions

Getting Started

Home Care Services

Service Areas

Feasterville Office

Colmar Office

Health Plans and Coverage

Multilingual and Culturally Responsive Care

Transfer With Your Client

Caregivers and Employment

Client and Family Questions

Let’s Talk About
Your Care Options

Helpful Answers Before Care Begins

Understanding Home Care Should Feel Simple

Getting Started

Care Services

Service Areas

Coverage Options

Multilingual Care

Client Transfer

Caregiver Careers

Family Questions

Getting Started

Home Care Services

Service Areas

Feasterville Office

Colmar Office

Health Plans and Coverage

Multilingual and Culturally Responsive Care

Transfer With Your Client

Caregivers and Employment

Client and Family Questions

Let’s Talk About Your Care Options

Helpful Answers
Before Care Begins

Understanding Home Care
Should Feel Simple

Let’s Talk About
Your Care Options