Privacy Policy

1. Information We May Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Request information about home-care services
• Submit an online inquiry
• Contact us by phone or email
• Apply for employment or express interest in joining our team
• Submit information through another form on the Website

Depending on the form or communication, this information may include:

• First and last name
• Telephone number
• Email address
• City, state, and ZIP code
• Employment-related information
• Service-related preferences or needs
• Information included in messages, comments, or form submissions
• Any other information you choose to provide

Information Collected Automatically

When you visit the Website, certain information may be collected automatically through cookies, log files, Google Analytics, Google Tag Manager, the Meta Pixel, and similar technologies. This information may include:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Approximate geographic location
• Referring website, advertisement, or source
• Pages viewed and links selected
• Date, time, and duration of visits
• Website interactions and navigation activity
• Cookie identifiers and similar technical information
• Information about whether you viewed or interacted with an advertisement

We use this information to operate, secure, maintain, analyze, and improve the Website, understand the effectiveness of our marketing, and provide more relevant communications and advertising.

Information From Third Parties

We may receive information from third-party service providers that support our Website, communications, recruiting, analytics, advertising, hosting, security, or business operations.

2. How We May Use Information

We may use collected information to:

• Respond to inquiries and requests
• Provide information about our services
• Contact individuals who request assistance
• Evaluate employment inquiries and applications
• Communicate with applicants
• Operate and maintain the Website
• Improve Website content and user experience
• Understand Website traffic and usage
• Protect the Website against fraud, misuse, security threats, and unauthorized activity
• Maintain business and communication records
• Comply with applicable laws, regulations, legal processes, and governmental requests
• Establish, exercise, or defend legal rights
• Carry out other purposes disclosed when information is collected

Submitting an inquiry does not create a caregiver-client, healthcare-provider, employment, contractual, or other professional relationship.

3. Cookies, Analytics, and Advertising Technologies

The Website uses cookies and similar technologies to support Website functionality, measure performance, analyze visitor activity, understand how visitors find and use the Website, and evaluate marketing effectiveness.

These technologies may include:

• Google Analytics, which helps us understand Website traffic, visitor behavior, and Website performance
• Google Tag Manager, which helps us manage analytics, measurement, and Website tracking technologies
• Meta Pixel, which helps us measure advertising activity, understand interactions with our Website, and deliver or evaluate relevant advertisements on Meta platforms

These services may collect information such as your IP address, device information, browser information, pages visited, referring source, Website interactions, and advertising identifiers.

Cookies are small files stored on your browser or device. You may block, limit, or delete cookies through your browser settings. You may also adjust advertising preferences through the privacy and advertising settings offered by Google, Meta, and other applicable platforms.

Disabling cookies may affect the availability or performance of certain Website features. Where required by applicable law, we may request consent before placing nonessential analytics or advertising cookies on your device.

4. Analytics and Third-Party Services

We may use third-party services to help us understand how visitors use the Website, maintain Website security, process form submissions, display maps or media, manage communications, or support other Website functions.

These providers may collect information through cookies, scripts, pixels, embedded content, or similar technologies. Their handling of information is governed by their respective privacy policies and contractual obligations.

The presence of a third-party link, feature, platform, or service does not mean that Comfort Home Care controls or endorses that party's privacy practices.

5. How We May Disclose Information

We may disclose information:

To Service Providers

We may provide information to vendors and contractors that assist with:

• Website hosting and maintenance
• Information technology and security
• Form processing
• Email and telephone communications
• Recruiting and applicant management
• Analytics and Website performance
• Marketing and advertising
• Records management
• Professional, legal, or compliance services

These providers are permitted to use information only as necessary to perform services for us or as otherwise allowed by law.

For Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal process
• Respond to lawful governmental requests
• Protect the rights, property, safety, or security of Comfort Home Care, Website visitors, clients, employees, applicants, or others
• Investigate suspected fraud, misuse, or unlawful activity
• Enforce our Website terms and policies

In a Business Transaction

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar organizational transaction, subject to applicable legal requirements.

With Your Direction or Consent

We may disclose information when you request, authorize, or consent to the disclosure.

6. No Sale of Personal Information

Comfort Home Care does not sell personal information for monetary compensation.

Some privacy laws define "sale," "sharing," or "targeted advertising" broadly enough to include certain advertising, analytics, or cross-context tracking activities. To the extent these laws apply to our Website and such activities are used, eligible individuals may have the right to opt out.

Requests may be submitted using the contact information below.

7. Health Information and HIPAA

Comfort Home Care may be subject to the Health Insurance Portability and Accountability Act and other healthcare privacy requirements in certain circumstances.

This Website Privacy Policy generally applies to information collected through the public Website. It is not intended to replace any HIPAA Notice of Privacy Practices that may apply to protected health information obtained while providing care or administering healthcare services.

For questions regarding protected health information, medical records, HIPAA-related privacy matters, or privacy rights connected with services you receive, contact Comfort Home Care at admin@comfortcarepa.com or call (215) 355-8350.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, storage system, email transmission, or electronic communication method can be guaranteed to be completely secure. You provide information electronically at your own risk.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Process employment applications
• Provide requested services
• Maintain operational and business records
• Meet legal, regulatory, contractual, accounting, or reporting obligations
• Resolve disputes
• Protect our rights and interests

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

10. Your Privacy Choices

Depending on where you live and which laws apply, you may have rights to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising, sharing, or sales
• Appeal the denial of a privacy request
• Receive equal treatment when exercising privacy rights

These rights are not absolute and may be limited by applicable exemptions.

Authorized agents may submit requests when permitted by law. We may require proof of authorization and identity verification.

11. Communication Preferences

You may ask us to stop sending nonessential promotional emails by using an unsubscribe option provided in the communication or by contacting us.

Even after opting out of promotional messages, we may continue sending non-promotional communications concerning inquiries, applications, services, safety matters, legal notices, or ongoing business relationships.

12. Children's Privacy

The Website is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13 without legally required authorization. If you believe a child has provided personal information through the Website, please contact us so that we may review and, where appropriate, delete it.

13. External Websites

The Website may contain links to websites, platforms, or services operated by third parties. We are not responsible for their content, security, availability, or privacy practices.

Review the privacy policy of any third-party service before providing personal information.

14. Visitors From Outside the United States

Comfort Home Care is based in Pennsylvania, United States. If you access the Website from another country, information may be transferred to, processed in, and stored in the United States, where privacy laws may differ from those in your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Website, business practices, technologies, or legal obligations.

The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Website after an update constitutes acknowledgment of the revised policy.

16. Contact Us

For general privacy questions, personal information requests, HIPAA-related inquiries, or concerns about protected health information, contact: